Informática
SALE PRODUCTS
Delivery & Return
Free delivery available on 1000s of products over $100. Choose a specific delivery date & time that suits you for an additional fee.
Formas de Entrega
Trabalhamos com os nossos parceiros de confiança, a DHL e a Skynet, para proporcionar opções económicas e acessíveis. Para quem necessita de maior rapidez, disponibilizamos entregas expressas, actualmente limitadas em Luanda.
Além disso, contamos com serviços de transporte especializado, realizados por profissionais qualificados, para assegurar que as suas encomendas cheguem de forma segura e fiável. Consulte esta página para descobrir todos os métodos de envio disponíveis, os respetivos custos e os horários de entrega.
- Envios Económicos: Através dos nossos parceiros DHL e Skynet.
- Entregas Rápidas: Serviço expresso disponível apenas em Luanda.
- Segurança e Confiabilidade: Transporte especializado com profissionais qualificados.
Do Checkout à Sua Casa: Nosso Processo
1. Encomende o Produto e Escolha o Método de Entrega.
2. Será Enviada uma Confirmação do Seu Pedido
3. Processamento e Validação do Pedido
4. Aguarde a Chegada do Seu Pedido no Endereço Fornecido.
Frete e Prazos de Entrega
Small items
| Standard delivery Get it in 3-5 working days | |
|---|---|
| Orders over $100: All day delivery. Order anytime: | FREE |
| Orders under $100: All day delivery. Order anytime: | $5 |
| Weekday time slot from 12noon - 5pm. Order by 9pm. | $10 |
| Next day delivery Get it next day, 7 days a week | |
|---|---|
| All day delivery. Order by 9pm. | $5 |
| Weekday time slot from 12noon - 5pm. Order by 9pm. | $10 |
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.
Large items
| Standard delivery Get it in 2 working days | |
|---|---|
| All day Delivery from 7am - 8pm. Order anytime: | From $20 |
| Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: | From $35 |
| Next day delivery it next day on weekdays | |
|---|---|
| All day delivery from 7am - 8pm. Order by 7pm: | From $30 |
| Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: | From $45 |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
Serviços de Pós-Venda
Na Yuccame.com, o nosso compromisso com os nossos clientes não termina após a compra. Oferecemos um serviço de pós-venda completo para garantir que a sua experiência seja sempre positiva, desde o pedido até após a entrega.
1. Acompanhamento de Pedidos
Após a confirmação do seu pedido, enviamos actualizações regulares sobre o status da entrega. Se tiver alguma dúvida ou não receber as informações, nossa equipa de suporte está à disposição para ajudar. ntre em contacto com o nosso Apoio ao Cliente através do número +244 923 563 673 ou e-mail cliente@yuccame.com.
2. O que fazer se receber uma embalagem danificada?
Se a embalagem do seu pedido chegar danificada, siga estes passos:
- Não aceite a entrega (se possível):
Se o dano for visível no momento da entrega, recuse-a e informe o transportador. - Registre o dano:
Tire fotos claras da embalagem danificada e do conteúdo (se aberto) para documentação. - Contacte-nos imediatamente:
Entre em contacto com o nosso Apoio ao Cliente através do número +244 923 563 673zbr> ou e-mail cliente@yuccame.com. Forneça os detalhes do pedido e as fotos do dano. - Siga as instruções da nossa equipa:
Iremos orientá-lo sobre os próximos passos, que podem incluir troca, reembolso ou envio de um novo produto.
3. O meu artigo apresenta um defeito. Será trocado ou reparado?
Caso o produto adquirido na Yuccame.com apresente um defeito de fabrico ou funcionamento, o fabricante é o único responsável pela resolução, de acordo com as garantias legais aplicáveis.
A Yuccame.com atua como intermediária, facilitando o contacto entre o cliente e o fabricante ou distribuidor, para assegurar que a garantia seja cumprida de forma eficiente.
4. Trocas e Devoluções
Caso precise trocar ou devolver um produto, nosso processo é simples e rápido:
- Consulte nossa Política de Trocas e Devoluções para saber os prazos e condições.
- Entre em contacto connosco para iniciar o processo.
5. Garantia e Assistência Técnica
Todos os nossos produtos contam com garantia e suporte técnico. Se houver algum problema, estamos aqui para resolver. O prazo para reparação do seu equipamento varia conforme o tipo de produto, a entidade responsável pelo reparo e a complexidade da avaria. Cada caso é avaliado individualmente para garantir uma resolução eficiente.
6. O meu produto está fora da garantia. O serviço de Pós-Venda pode ajudar?
Recomendamos que entre em contacto com o nosso serviço de Apoio ao Cliente através do número +244 923 563 673 ou do e-mail cliente@yuccame.com para obter assistência personalizada e resolver a sua questão da melhor forma possível.
7. A garantia inclui acessórios e consumíveis que acompanham o produto?
A cobertura da garantia para acessórios e consumíveis depende do produto e do fabricante.
Exchange or Return of Goods
If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.
In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the WoodMart online store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
FAQs
My order hasn't arrived yet. Where is it?
A client that’s unhappy for a reason is a problem, a client that’s unhappy though he or her can’t quite put a finger on it is worse. Chances are there wasn’t collaboration, communication, and checkpoints, there wasn’t a process agreed upon or specified with the granularity required.
It’s content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn’t have helped, won’t help now. It’s like saying you’re a bad designer, use less bold text, don’t use italics in every other paragraph. True enough, but that’s not all that it takes to get things back on track.
Do you deliver on public holidays?
If that’s what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.
Do you deliver to my postcode?
A client that’s unhappy for a reason is a problem, a client that’s unhappy though he or her can’t quite put a finger on it is worse. Chances are there wasn’t collaboration, communication, and checkpoints, there wasn’t a process agreed upon or specified with the granularity required.
It’s content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn’t have helped, won’t help now. It’s like saying you’re a bad designer, use less bold text, don’t use italics in every other paragraph. True enough, but that’s not all that it takes to get things back on track.
Is next-day delivery available on all orders?
If that’s what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.
Do I need to be there to sign for delivery?
A client that’s unhappy for a reason is a problem, a client that’s unhappy though he or her can’t quite put a finger on it is worse. Chances are there wasn’t collaboration, communication, and checkpoints, there wasn’t a process agreed upon or specified with the granularity required.
It’s content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn’t have helped, won’t help now. It’s like saying you’re a bad designer, use less bold text, don’t use italics in every other paragraph. True enough, but that’s not all that it takes to get things back on track.
Online store of household appliances and electronics
Then the question arises: where’s the content? Not there yet? That’s not so bad, there’s dummy copy to the rescue. But worse, what if the fish doesn’t fit in the can, the foot’s to big for the boot? Or to small? To short sentences, to many headings, images too large for the proposed design, or too small, or they fit in but it looks iffy for reasons.
A client that’s unhappy for a reason is a problem, a client that’s unhappy though he or her can’t quite put a finger on it is worse. Chances are there wasn’t collaboration, communication, and checkpoints, there wasn’t a process agreed upon or specified with the granularity required. It’s content strategy gone awry right from the start. If that’s what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader.
